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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Kuester

August 10, 2026

5  out of  5
rating by Heather Kuester
"Excellent customer service! Thank you! Ashley Lawson"
We responded:
"Thank you for your wonderful feedback! We're happy to hear that Ashley Lawson provided you with excellent customer service. We appreciate your support and are here whenever you need us! Jeff Gannon"
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Alli Cummings

August 7, 2026

5  out of  5
rating by Alli Cummings
"Will Earls was fantastic! Helped me right away and was very kind."
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Alice Morgan

August 7, 2026

5  out of  5
rating by Alice Morgan
"Can’t say enough good things about Ashley Lawson. She is someone I know I can depend on to get back with an answer. That kind of service is unheard of these days. Thanks!"
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Craig Ford

July 29, 2026

5  out of  5
rating by Craig Ford
"Charma Cripps is always professional, courteous and has my upmost respect. Charma is knowledgeable of the business and can explain things in ways that are easier to understand than reading a letter."
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Denver Parks

July 18, 2026

5  out of  5
rating by Denver Parks
"Charma Cripps was very courteous and helpful in providing a quote for insurance on vehicles for our family. She followed up with an email with explanations and a copy of the quote."
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Perry Lewis

July 7, 2026

5  out of  5
rating by Perry Lewis
"Will very quickly resolved an issue we had with our mortgage company months after closing. I appreciate his willingness step in and provide the necessary documents."
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Duane Sullivan

June 30, 2026

5  out of  5
rating by Duane Sullivan
"Recently had experience with Jeff Gannon office regarding life insurance claim. I have been with Jeff for 16+ years now and his team is incredible, especially Crystal Haigh. She always goes the extra mile!"
We responded:
"Duane,

Thank you for the kind note and for trusting our team. We truly appreciate you and Cathy, and we value the relationship. Jeff Gannon"
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Samantha Smith

June 25, 2026

5  out of  5
rating by Samantha Smith
"Always such a great experience to work with and love the customer service and they go above and beyond to help me! Thank you!"
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Candice Andrews

June 23, 2026

5  out of  5
rating by Candice Andrews
"I switched to State Farm a few years ago and they’ve taken care of me through accidents and incidents from start to finish! I normally work with Charma and she’s such a pleasure to talk to! When she’s unavailable other team members are always kind, professional, and accommodating. Highly recommended!"
We responded:
"Thanks for your business, Candice. We are glad to be here when you need us. Jeff Gannon"
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Jim McKairnes

June 11, 2026

5  out of  5
rating by Jim McKairnes
"Can't say enough good things about working with Will Earls at Jeff Gannon State Farm. A kind and professional and efficient person who makes it easy and who represents SF well in the process."
We responded:
"Thanks Jim. Jeff Gannon"
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Jennifer Naylor

June 10, 2026

5  out of  5
rating by Jennifer Naylor
"Always pleased when dealing with State Farm, and in particular, Will Earls. He is has extremely thorough, professional, and a great listener."
We responded:
"Thank you Jennifer. We appreciate you."
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Darren Saylor

June 9, 2026

5  out of  5
rating by Darren Saylor
"Will Earls did a great job in meeting with us.
He asked lots of questions at the beginning in order to get a feel for why we were there and what we were looking for.
Looking forward to a long and good relationship!"
We responded:
"Thanks for the review, Darren. I am glad to hear Will was thorough in reviewing your needs. We are here to assist anytime you need us. Thanks for your business. "
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Adugna Denbel

June 4, 2026

5  out of  5
rating by Adugna Denbel
"I have been with STATE FARM for about 8 years and was extremely satisfied with the service, and especially the sales manager, Charmar, who was exceptional and highly professional to me"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jeff Gannon’s Team! We deeply appreciate your kind words here in Lebanon . "
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John Beard

May 19, 2026

5  out of  5
rating by John Beard
"It has been an absolute pleasure working with Jeff and Charma and I will definitely be recommending your services to anyone who needs insurance."
We responded:
"Thank You John. We are glad you chose us for your insurance needs. We appreciate your business. Jeff Gannon"
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julieta lobjanidze

May 17, 2026

5  out of  5
rating by julieta lobjanidze
"I had a great experience with my insurance agent Ashley Lawson. She handled my request very quickly, was very responsive, and made the whole process easy and stress-free. I really appreciated her professionalism, efficiency, and kindness throughout. Excellent customer service — highly recommended!"
We responded:
"Thanks Julieta. I am glad to hear Ashley was able to assist you. We appreciate your business. Jeff Gannon"
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Chris Suds

May 14, 2026

5  out of  5
rating by Chris Suds
"Angela is great. Helped ne transfer my homeowners insurance. Highly recommend!!"
We responded:
"Thanks Chris. We appreciate you. Jeff Gannon"
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Staci Hetzel

May 12, 2026

5  out of  5
rating by Staci Hetzel
"I've been working with Ashley at Jeff's office on a builder's risk policy for our upcoming construction loan. She has been responsive, patient, and on-top of everything. I have no doubt her contribution to our closing goes smoothly. Very grateful to her and everyone in the office who has made this tedious requirement easy and effortless."
We responded:
"Congrats on the new home build Staci. We are grateful that you trust us to insure your new home. We look forward to seeing the new home once complete. Jeff Gannon"
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Jerry Price

April 27, 2026

5  out of  5
rating by Jerry Price
"Nicest people! Eager to help! Alisha was very friendly and knowledgeable."
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Tanya Keelan

April 22, 2026

5  out of  5
rating by Tanya Keelan
"The staff is always quick to respond, helpful and knowledgable. I've been with the office since 2009 and always refer friends there. Everyone I've worked with has been amazing!"
We responded:
"Thank You Tanya! We are glad you chose us to help with insurance and financial service needs."
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Rodney Stevenson

April 8, 2026

1  out of  5
rating by Rodney Stevenson
"Wendy is a great woman! But I talk to a man several times and he never did what I asked him to do! Suppose to have taken my card off file so I wasn’t charged for the next month because I was looking for somewhere else cheaper because the prices went up than what they quoted my mom! Now I’m waiting on a return of my money! Like I said had call Wendy to make sure I was getting my money back! She helped me get within 7 to 10 business days! But the gentleman who I talked to first, had me not getting it until may 3! I just wonder is that the man who has name on the office because this is the second time of not good business!!!!!!!"
We responded:
"Rodney, I apologize for your experience with our agency. We have 5 guys who work at our two offices. We will make sure to check into your concerns. Thanks for the kind words for Wendy. She has been a longstanding team member with over 15 years of experience with our agency as well as one of our office managers. I agree she awesome. State Farm does not let us control pricing at the agency level. We pride ourselves with good customer service and again will review your concerns with the team. Jeff Gannon"
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Scott Hunter

April 6, 2026

5  out of  5
rating by Scott Hunter
"Ashley Lawson Took care of us. Waited patiently on phone as we worked on my wife’s fender bender.
So appreciate her professionalism and attitude ."
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April H

April 1, 2026

5  out of  5
rating by April H
"We've been with State Farm for over 15 years, and recently we had been looking for a new vehicle. Ethan made the process so easy. He took the time to help us understand our options and provided clear pricing for each one. He turned it into a pleasant experince."
We responded:
"Thanks April. We appreiate you. Jeff Gannon"
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Jonah Bean

April 1, 2026

5  out of  5
rating by Jonah Bean
"I spoke with Ethan Steele recently because I have been having trouble with my current insurance company and wanted to see how the customer care and knowledge at the Jeff Gannon State Farm was. To say I was blown away by Ethan’s friendliness and professionalism would be an understatement. He was knowledgeable, relatable, and showed genuine care, interest, and respect during our conversation. I highly recommend this agent solely due to the fact that Ethan works there!"
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Matthew Bell

April 1, 2026

5  out of  5
rating by Matthew Bell
"Ethan Steele did a great job walking me through my policy and making my decision to go with State Farm easy. Top notch experience."
We responded:
"Thanks Matthew. We appreciate your business and trust in our agency. I am glad you had a great experience with Ethan. Jeff Gannon"
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Adrienne Stroud

March 31, 2026

5  out of  5
rating by Adrienne Stroud
"Ethan steele is beyond a great agent. He helped me with all my needs and answered any questions I had."
We responded:
"Thanks Adrienne. We appreciate you. Jeff Gannon"