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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Grayl Myatt

September 17, 2026

5  out of  5
rating by Grayl Myatt
"Jeff Gannon has taken great care of us over the years. I highly recommend working with Wendy Jewell on his team as you want find anyone better to work with but the entire team has done an outstanding job."
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Wendy Beddingfield

September 9, 2026

5  out of  5
rating by Wendy Beddingfield
"Very friendly and knowledgeable agency from the moment we called for information. Charma was great to work with, answered all of our questions and made deciding on policies an easy process."
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Candi McMahon

September 3, 2026

5  out of  5
rating by Candi McMahon
"Ashley Lawson was so nice and helpful ! I would recommend her for any insurance needs. Thank you."
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Ryan Biggers

August 30, 2026

5  out of  5
rating by Ryan Biggers
"Derek is the best! Personable, educated on insurance, and it is so nice having his number and not some 1800 number like the rest of the insurance industry."
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Nila Fogle

August 27, 2026

5  out of  5
rating by Nila Fogle
"Derek was great very easygoing and helpful, able to answer all my questions"
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Thomas Black

August 24, 2026

5  out of  5
rating by Thomas Black
"Thanks Will for your excellent customer service!"
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Brittany Morrison

August 24, 2026

5  out of  5
rating by Brittany Morrison
"Due to getting married I needed to change my insurance. Charma Cripps reached and made the whole process so easy during a chaotic time. I am so thankful for the service I received and would recommend this office to anyone!"
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Jim Lehman

August 18, 2026

5  out of  5
rating by Jim Lehman
"Will Earls has been a pleasure to work with- informative and very accommodating"
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Wanda Derrico

August 18, 2026

5  out of  5
rating by Wanda Derrico
"So far I haven’t needed them for anything but I’m glad I have my insurance with them. They are very easy to work with any questions I have for my insurance coverage."
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Hank Bukowski

August 17, 2026

5  out of  5
rating by Hank Bukowski
"Will Earls was an awesome help in quoting me new policies for Tennessee after moving from Virginia"
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Heather Kuester

August 10, 2026

5  out of  5
rating by Heather Kuester
"Excellent customer service! Thank you! Ashley Lawson"
We responded:
"Thank you for your wonderful feedback! We're happy to hear that Ashley Lawson provided you with excellent customer service. We appreciate your support and are here whenever you need us! Jeff Gannon"
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Alli Cummings

August 7, 2026

5  out of  5
rating by Alli Cummings
"Will Earls was fantastic! Helped me right away and was very kind."
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Alice Morgan

August 7, 2026

5  out of  5
rating by Alice Morgan
"Can’t say enough good things about Ashley Lawson. She is someone I know I can depend on to get back with an answer. That kind of service is unheard of these days. Thanks!"
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Craig Ford

July 29, 2026

5  out of  5
rating by Craig Ford
"Charma Cripps is always professional, courteous and has my upmost respect. Charma is knowledgeable of the business and can explain things in ways that are easier to understand than reading a letter."
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Denver Parks

July 18, 2026

5  out of  5
rating by Denver Parks
"Charma Cripps was very courteous and helpful in providing a quote for insurance on vehicles for our family. She followed up with an email with explanations and a copy of the quote."
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Perry Lewis

July 7, 2026

5  out of  5
rating by Perry Lewis
"Will very quickly resolved an issue we had with our mortgage company months after closing. I appreciate his willingness step in and provide the necessary documents."
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Duane Sullivan

June 30, 2026

5  out of  5
rating by Duane Sullivan
"Recently had experience with Jeff Gannon office regarding life insurance claim. I have been with Jeff for 16+ years now and his team is incredible, especially Crystal Haigh. She always goes the extra mile!"
We responded:
"Duane,

Thank you for the kind note and for trusting our team. We truly appreciate you and Cathy, and we value the relationship. Jeff Gannon"
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Samantha Smith

June 25, 2026

5  out of  5
rating by Samantha Smith
"Always such a great experience to work with and love the customer service and they go above and beyond to help me! Thank you!"
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Candice Andrews

June 23, 2026

5  out of  5
rating by Candice Andrews
"I switched to State Farm a few years ago and they’ve taken care of me through accidents and incidents from start to finish! I normally work with Charma and she’s such a pleasure to talk to! When she’s unavailable other team members are always kind, professional, and accommodating. Highly recommended!"
We responded:
"Thanks for your business, Candice. We are glad to be here when you need us. Jeff Gannon"
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Jim McKairnes

June 11, 2026

5  out of  5
rating by Jim McKairnes
"Can't say enough good things about working with Will Earls at Jeff Gannon State Farm. A kind and professional and efficient person who makes it easy and who represents SF well in the process."
We responded:
"Thanks Jim. Jeff Gannon"
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Jennifer Naylor

June 10, 2026

5  out of  5
rating by Jennifer Naylor
"Always pleased when dealing with State Farm, and in particular, Will Earls. He is has extremely thorough, professional, and a great listener."
We responded:
"Thank you Jennifer. We appreciate you."
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Darren Saylor

June 9, 2026

5  out of  5
rating by Darren Saylor
"Will Earls did a great job in meeting with us.
He asked lots of questions at the beginning in order to get a feel for why we were there and what we were looking for.
Looking forward to a long and good relationship!"
We responded:
"Thanks for the review, Darren. I am glad to hear Will was thorough in reviewing your needs. We are here to assist anytime you need us. Thanks for your business. "
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Adugna Denbel

June 4, 2026

5  out of  5
rating by Adugna Denbel
"I have been with STATE FARM for about 8 years and was extremely satisfied with the service, and especially the sales manager, Charmar, who was exceptional and highly professional to me"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jeff Gannon’s Team! We deeply appreciate your kind words here in Lebanon . "
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John Beard

May 19, 2026

5  out of  5
rating by John Beard
"It has been an absolute pleasure working with Jeff and Charma and I will definitely be recommending your services to anyone who needs insurance."
We responded:
"Thank You John. We are glad you chose us for your insurance needs. We appreciate your business. Jeff Gannon"
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julieta lobjanidze

May 17, 2026

5  out of  5
rating by julieta lobjanidze
"I had a great experience with my insurance agent Ashley Lawson. She handled my request very quickly, was very responsive, and made the whole process easy and stress-free. I really appreciated her professionalism, efficiency, and kindness throughout. Excellent customer service — highly recommended!"
We responded:
"Thanks Julieta. I am glad to hear Ashley was able to assist you. We appreciate your business. Jeff Gannon"